
TL;DR
This paper analyzes various crowd-engagement information systems using Crowd Capital theory, providing a comparative framework for practitioners and insights into the properties of engaged crowds for researchers.
Contribution
It offers a detailed comparison of crowd-engagement IS tools and explores key properties of crowds, bridging practical decision-making and theoretical understanding.
Findings
Provides a decision-making resource for practitioners
Unpacks properties of crowds engaged by IS tools
Highlights differences in crowd capabilities
Abstract
In this work we use the theory of Crowd Capital as a lens to compare and contrast a number of IS tools currently in use by organizations for crowd-engagement purposes. In doing so, we contribute to both the practitioner and research domains. For the practitioner community we provide decision-makers with a convenient and useful resource, in table-form, outlining in detail some of the differing potentialities of crowd-engaging IS. For the research community we begin to unpack some of the key properties of crowd-engaging IS, including some of the differing qualities of the crowds that these IS application engage.
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