# The Contours of Crowd Capability

## TL;DR

This paper analyzes various crowd-engagement information systems using Crowd Capital theory, providing a comparative framework for practitioners and insights into the properties of engaged crowds for researchers.

## Contribution

It offers a detailed comparison of crowd-engagement IS tools and explores key properties of crowds, bridging practical decision-making and theoretical understanding.

## Key findings

- Provides a decision-making resource for practitioners
- Unpacks properties of crowds engaged by IS tools
- Highlights differences in crowd capabilities

## Abstract

In this work we use the theory of Crowd Capital as a lens to compare and contrast a number of IS tools currently in use by organizations for crowd-engagement purposes. In doing so, we contribute to both the practitioner and research domains. For the practitioner community we provide decision-makers with a convenient and useful resource, in table-form, outlining in detail some of the differing potentialities of crowd-engaging IS. For the research community we begin to unpack some of the key properties of crowd-engaging IS, including some of the differing qualities of the crowds that these IS application engage.

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Source: https://tomesphere.com/paper/1702.04216