Considering users' behaviours in improving the responses of an information base

TL;DR

This paper proposes a model that enhances information system responses by incorporating user behaviors, aiming to better meet users' informational needs during decision-making processes within organizations.

Contribution

It introduces a novel model that integrates user behaviors into the design of economic intelligence systems to improve response relevance and efficiency.

Findings

Model effectively captures user behaviors during information searches

Improves accuracy of system responses to user needs

Supports better decision-making in organizational contexts

Abstract

In this paper, our aim is to propose a model that helps in the efficient use of an information system by users, within the organization represented by the IS, in order to resolve their decisional problems. In other words we want to aid the user within an organization in obtaining the information that corresponds to his needs (informational needs that result from his decisional problems). This type of information system is what we refer to as economic intelligence system because of its support for economic intelligence processes of the organisation. Our assumption is that every EI process begins with the identification of the decisional problem which is translated into an informational need. This need is then translated into one or many information search problems (ISP). We also assumed that an ISP is expressed in terms of the user's expectations and that these expectations determine the activities or the behaviors of the user, when he/she uses an IS. The model we are proposing is used for the conception of the IS so that the process of retrieving of solution(s) or the responses given by the system to an ISP is based on these behaviours and correspond to the needs of the user.