# Exploring middle-aged adults’ satisfaction with the Wasfaty electronic prescription system: a cross-sectional study in Tabuk, Saudi Arabia

## TL;DR

A study in Saudi Arabia found that middle-aged adults are largely satisfied with the Wasfaty electronic prescription system, with satisfaction linked to system efficiency and pharmacist guidance.

## Contribution

This study provides new insights into user satisfaction with the Wasfaty system and its association with demographic and service-related factors in Tabuk, Saudi Arabia.

## Key findings

- 80% of respondents expressed satisfaction with the Wasfaty electronic prescription system.
- Satisfaction was significantly associated with system efficiency, pharmacist counseling, and service availability.
- Men had higher odds of positive views on pharmacist counseling, while Ph.D. holders perceived lower system efficiency.

## Abstract

Patient perspectives and satisfaction serve as key indicators of pharmacy service quality. The Wasfaty electronic prescription system is a flagship service within Saudi Arabia’s ongoing Vision 2030 healthcare reforms, designed to enhance efficiency, accuracy, and convenience for patients and providers. This study aims to assess middle-aged adults’ perceptions and satisfaction with the Wasfaty system in Tabuk, Saudi Arabia. The secondary aim was to explore the association between satisfaction and various demographic factors.

From February to April 2025, a cross-sectional survey was conducted among middle-aged adults attending selected community pharmacies in Tabuk, Saudi Arabia, using a convenience sampling approach. The self-administered questionnaire included sections on demographics, health status, availability of Wasfaty services and medications, pharmacists’ counseling practices, and overall satisfaction with the Wasfaty electronic prescription system. Data were analyzed with SPSS v27.0, using descriptive statistics (frequencies, percentages) to summarize participant characteristics and response patterns. Logistic regression models yielded crude odds ratios (CORs) and adjusted odds ratios (AORs), each with 95% confidence intervals. Statistical significance was defined as p < 0.05.

Of 400 respondents (response rate = 97%), 54.3% were male and 61% aged 40–49, with 63.3% reporting chronic conditions. Eighty percent expressed satisfaction with the Wasfaty system. Satisfaction was significantly linked to service proximity, pharmacists’ guidance on proper medication use, and system efficiency. Men had significantly higher odds of positive views regarding pharmacists’ counseling (p = 0.032), whereas Ph.D. holders had significantly lower odds of perceiving the system as efficient (p = 0.024).

This study reveals high satisfaction levels among middle-aged users of Wasfaty in Tabuk. In this convenience sample survey, participants’ satisfaction with the Wasfaty system was associated with perceptions of system efficiency, pharmacists’ counseling, and service availability. These findings should be interpreted with caution, as the study design does not allow for strong causal inferences or generalization to the wider population.