Effect of soft skill training on communication abilities among nursing students

TL;DR

This study shows that soft skill training improves communication abilities in nursing students, especially in telephone and professional etiquette.

Contribution

The study demonstrates the effectiveness of targeted soft skill training in improving communication abilities among nursing students.

Findings

Soft skill training significantly improved telephone communication scores in nursing students.

Professional etiquette scores improved significantly in the experimental group after training.

Integrating soft skills into nursing education enhances patient care and professional interactions.

Abstract

Insufficient soft skill training, particularly in communication abilities such as telephone and professional etiquette, among nursing
students is critical in healthcare management. Therefore, it is of interest to explore the effectiveness of soft skill training in enhancing
communication abilities among nursing students, focusing on telephone and professional etiquette. A quasi-experimental design was designed
with 112 second-year B.Sc. nursing students, divided into experimental and comparison groups. The experimental group received targeted
soft skill training, while the comparison group underwent regular clinical training. Post-test results showed significant improvements
in telephone and professional etiquette scores for the experimental group. Thus, the importance of integrating soft skills into nursing
education to improve patient care and professional interactions is essential.