# Effects of digital communication tools on patients, family members and health care professionals in adult ICUs: a mixed-methods systematic review

## TL;DR

Digital communication tools in adult ICUs improved family satisfaction and supported patient care, but challenges like technical issues and staff workload remain.

## Contribution

This study provides a comprehensive mixed-methods review of digital communication tools in adult ICUs, highlighting their benefits and barriers during and beyond the pandemic.

## Key findings

- Virtual communication significantly improved family satisfaction compared to usual care.
- Digital tools enhanced information sharing and family involvement in patient care.
- Technical difficulties and privacy concerns were major barriers to adoption.

## Abstract

The COVID-19 pandemic accelerated the rapid adoption of digital communication tools in clinical settings. This review aims to identify, synthesize, and critically appraise evidence on digital communication methods or interventions in adult intensive care units (ICUs) intended to promote the psychological and physical well-being of patients and their families, and to explore the associated impacts on healthcare professionals.

Mixed-methods systematic review (MMSR).

A systematic search was conducted in MEDLINE, CINAHL, PsycINFO, PSYNDEX, the Cochrane Library, and PROSPERO from 2010 to September 2023 and updated to July 2025. Reference lists and trial registries were screened for additional and ongoing studies.

Following the JBI convergent integrated approach and PRISMA 2020 guidelines, quantitative data from randomized controlled trials (RCTs) were pooled in random-effects meta-analyses for family satisfaction and patient anxiety. Numerical findings from non-RCTs were qualitized and synthesized narratively. The qualitative data were subjected to thematic synthesis. All results were integrated into a single line of argument.

Fifty-four studies were included, comprising 22 qualitative, 25 quantitative, and 7 mixed-methods designs from 19 countries; 92% were conducted during the COVID-19 pandemic. Over half of the studies examined virtual visiting or video communication (57%, n = 31), whereas the others evaluated structured patient-status updates, family support teams, dynamic interaction platforms, or interventions for mechanically ventilated or delirious patients. Methodological quality was moderate to high in 96% of the studies. The meta-analysis of three RCTs demonstrated a moderate to strong improvement in family satisfaction (standardized mean difference = 0.76, 95% CI 0.45–1.06, p < .001) with virtual communication compared with usual care. Pooled effects on patient anxiety (mean difference = -2.19, 95% CI -4.62 to 0.23) and depression were nonsignificant, although qualitative findings consistently described perceived reductions in anxiety, loneliness, and emotional distress. Across study types, digital communication enhanced information sharing, supported shared decision-making, and increased family involvement. Key barriers included technical difficulties, privacy concerns, and staff workload, whereas facilitators comprised user-friendly technology, structured preparation, and continuity through a dedicated contact person.

Digital communication in adult ICUs is feasible, acceptable, and beneficial for patients, relatives, and healthcare professionals. Virtual tools improve family satisfaction and complement patient- and family-centred care, but sustainable integration requires clear protocols, staff training, and ethical frameworks beyond pandemic conditions.

The online version contains supplementary material available at 10.1186/s13054-025-05826-5.