Exploring Healthcare Staff Perceptions and Satisfaction with the Physical Work Environment: A Qualitative Study

TL;DR

This study explores how healthcare staff feel about their work environment and how it affects their job satisfaction.

Contribution

The study provides new insights into how physical work environment factors influence healthcare staff satisfaction.

Findings

Seven main themes were identified, including spatial layout, relaxation spaces, and natural light.

Healthcare staff emphasized the importance of ergonomic workspaces and greenspaces.

Environmental features like color and ambient controls were linked to mood and well-being.

Abstract

Background: This study explores how healthcare staff perceptions of their physical work environment influence their satisfaction. Methods: A qualitative research design involving semi-structured interviews was adopted. The study sample comprised ten healthcare staff, including both clinical and nonclinical employees, working in a healthcare facility. The participants represented a range of professional roles and work areas, allowing for diverse perspectives on the physical environment. The data were analyzed using thematic analysis. The interview transcripts were systematically coded, and recurring patterns and themes were identified through an iterative analytical process reflecting participants’ perceptions and experiences of the physical work environment. Results: The analysis revealed seven main themes: impact of spatial layout on workflow; need for relaxation and break spaces; connection to nature, furniture and comfort; influence of color on mood; ambient features and environmental control; and natural light and well-being. Conclusions: This study highlights the critical role of the healthcare physical environment in shaping employee satisfaction and offers practical recommendations for healthcare facility design, emphasizing the need for ergonomic workspaces, greenspaces, and safe workplaces. This study contributes to a deeper understanding of how the physical environment can be optimized to support employees in healthcare settings.

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