Machine Learning–Based Audiovisual Phenotyping for Measuring Communication, Shared Decision-Making, and Trust
Shely Khaikin, Vineet Tiruvadi, Jeffrey Brooks, Alice Baird, Anne-Catherine Grela-Mpoko, Lindsey Hoffman, Jadyn Crossley, Menachem Leasy, Jaime Fineman, Margot Savoy, Laura Igarabuza, Anuradha Paranjape, Cheryl YS Foo, Michael L Birnbaum, Yaara Zisman-Ilani

TL;DR
This paper explores using machine learning to analyze audio and video data to better understand patient communication and trust in healthcare.
Contribution
The novelty lies in using audiovisual phenotyping to objectively assess communication and decision-making in healthcare.
Findings
Machine learning can detect discrepancies between self-reported experiences and nonverbal cues.
This approach offers an objective way to evaluate communication quality in healthcare settings.
It has potential to promote health equity by improving shared decision-making.
Abstract
Machine learning–based audiovisual phenotyping can reveal hidden discrepancies between patients’ self-reported experiences and nonverbal expressions, offering a promising tool for objectively assessing communication quality and advancing health equity.
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Taxonomy
TopicsExplainable Artificial Intelligence (XAI) · Emotion and Mood Recognition · AI in Service Interactions
