# Developing mHealth IT for Older Adult Medication Safety: Remote Participatory Co-Design Using the RAPID Method

## TL;DR

This paper introduces a remote co-design method called RAPID to develop a digital kiosk for older adults to safely purchase over-the-counter medications.

## Contribution

The paper presents the RAPID method, a novel approach to remote participatory co-design tailored for older adults and pharmacy staff.

## Key findings

- The RAPID method was successfully used to co-design a digital kiosk with older adults and pharmacy staff.
- Remote co-design allowed for flexible scheduling and inclusion of underrepresented groups.
- Adapting co-design for remote use introduced challenges but also offered convenience and accessibility benefits.

## Abstract

Participatory co-design is a design approach that involves end users in intervention design and its use in health care applications has become widespread. Traditionally, co-design has been conducted in person in a laboratory-based setting; however, it has recently shifted to being performed remotely. Remote co-design has the potential to overcome some of the limitations of traditional in-person approaches, including expanding a study’s geographic reach, recruiting participants from underrepresented groups, reducing power imbalances between researchers and participants, and enhancing engagement through online tools. Given these benefits, further reporting and refinement of remote co-design methods are needed.

This paper’s objective is to present our Remote and Accessible Participatory Intervention Design (RAPID) method and discuss the choices and challenges we encountered adapting participatory co-design for remote use.

We adapted our previously developed 5-step in-person participatory co-design method for health intervention design. To apply the adapted co-design method, we recruited 2 groups of 5 participants (one of older adult pharmacy patients and the other of pharmacy staff) to design a digital kiosk for use by older adults to promote safe over-the-counter medication purchases in retail pharmacies.

Adaptations made to the co-design process were classified under the following categories: facilitation; collaboration, communication, and sensemaking; accessibility and universality; tangible tools and games; and research compliance. Anecdotally, the remote co-design process took longer when compared to in person due to shorter sessions and between-session refinement, but it allowed for flexible scheduling and makeup sessions when required.

Our RAPID method offers an approach to remote co-design that other teams can implement or adapt to their needs. Our experiences with RAPID identify certain drawbacks to remote co-design; however, these are balanced by advantages in convenience and flexibility.