# Construction of a hospital intelligent integrity supervision platform: digital and intelligent practices for enhancing ethical governance in healthcare

## TL;DR

This paper presents a digital platform that improved hospital integrity and patient satisfaction by reducing incidents and disputes through real-time monitoring and data-driven governance.

## Contribution

The study introduces a replicable intelligent platform for ethical governance in healthcare, demonstrating its impact through empirical results.

## Key findings

- Integrity risk incidents dropped to zero in the second half of 2025 after platform implementation.
- Medical disputes decreased by 75% year-on-year following the platform's launch.
- Patient satisfaction improved with a 19.7% decline in discharge follow-up issues.

## Abstract

The digital transformation of governance in public hospitals is crucial for enhancing integrity and compliance. This study investigates the design, implementation, and impact of an Intelligent Integrity Supervision Platform in a hospital setting, aiming to provide a replicable model for data-driven ethical governance.

A case study approach was employed at Hangzhou Xixi Hospital, combining system analysis with outcome evaluation. The platform integrated multi-source data and established real-time early-warning mechanisms. Quantitative data on integrity incidents, medical disputes, and patient satisfaction were collected from quarterly reports (2024-2025) and analyzed to compare pre- and post-implementation periods.

Following the platform's launch, integrity risk incidents decreased stepwise, achieving a 100% reduction (zero incidents) in the second half of 2025 compared to the baseline. Medical disputes fell by 75% year-on-year. Patient satisfaction metrics improved, including an increase in the platform complaint resolution rate from 95.1% to 97.3% and a 19.7% decline in discharge follow-up issue rates.

The platform demonstrates the efficacy of digital-intelligent systems in transforming ethical governance by enabling proactive risk prevention, standardizing operations, and fostering accountability. It aligns with global efforts to leverage technology for anti-corruption in healthcare. The study concludes that such platforms serve as strategic tools for systemic governance reform, contributing to both institutional integrity and patient safety.