# The perceptions of Dutch general practitioners on the implementation of a proactive integrated care approach for patients with complex needs: a pilot survey

## TL;DR

This pilot survey explores Dutch GPs' perceptions of a new proactive integrated care approach for patients with complex health needs.

## Contribution

The study provides initial insights into GPs' recognition and acceptance of a new care approach for complex patients.

## Key findings

- Most GPs recognize patients with complex needs but only a minority are aware of their specific needs.
- While most support care change, doubts remain about the appropriateness and feasibility of the PIC approach.
- Only a small percentage of GPs find the PIC approach unacceptable.

## Abstract

For a subgroup of patients with complex health needs on multiple domains (somatic, mental and/or social) often accompanied with disproportional healthcare use, a new proactive and integrated care (PIC) approach is being developed in the primary care setting to stimulate health improvement among these patients. To ensure sustainable implementation of the PIC approach it is important to study factors influencing the initial uptake of the intervention prior to actual implementation. This Pilot survey explores whether general practitioners (GPs) recognize patients with complex needs, understand their needs, and how they perceive the acceptability, appropriateness, and feasibility of the PIC approach.

For this pilot survey, a convenience sample of GPs was recruited in the regions of Utrecht and The Hague in the Netherlands. They completed a questionnaire assessing their recognition and awareness of these patients’ needs, and their views on the acceptability, appropriateness, and feasibility of the PIC approach.

In total 22 GP filled in the survey. Most GPs (90.90%) recognize patients with complex needs as a patient group, yet only 42.90% report awareness of their needs. Furthermore, 80.90% agree that care change is needed. While only 4.50% of GPs find the PIC approach to be unacceptable, a larger portion express doubts about its appropriateness (22.70%) and feasibility (22.70%).

As an exploratory pilot survey, these findings offer initial indicators that while GPs acknowledge patients with complex needs and support care change, further research is needed to confirm the appropriateness and feasibility of the PIC approach.

The online version contains supplementary material available at 10.1186/s12875-026-03176-x.