# Young males in crisis: pathways, usage and acceptability of an online messenger based psychosocial counselling service

## TL;DR

Young males use online mental health services like krisenchat, but have different patterns than females, suggesting ways to improve support for them.

## Contribution

The study reveals unique usage patterns and preferences of young male users in an online crisis counseling service.

## Key findings

- Young males used krisenchat less frequently and during late-night hours compared to females.
- Male users were less likely to disclose self-harm or family issues but more likely to discuss LGBTQIA+ topics.
- Acceptability and satisfaction with the service were comparable between genders.

## Abstract

Boys and young men face an elevated risk of mental health problems and suicidality, yet they remain less likely than their female peers to seek professional help. Online counselling services such as krisenchat offer low-threshold support and may help reduce gender-specific barriers, but little is known about how young men use these services.

This study investigates male krisenchat users in comparison to other users, focusing on demographics, utilization patterns, satisfaction, chat topics, and barriers to help-seeking behavior, in order to generate insights for improving mental health support for young men.

Anonymized data were obtained from n = 29,387 krisenchat users between January and December 2023. After data cleaning, the final sample comprised of N = 9,584 participants. Demographic information, utilization behavior, suicidality, and use of professional help services were documented by counsellors, while user satisfaction, recommendation rates, and emotional distress were assessed through voluntary surveys following consultation.

Young males accounted for 19.9% of krisenchat users, were on average older than female users and were less likely to have been in prior treatment. Male users sent fewer messages, accessed the service during late-night hours more often than females, and tended to find the service via search engines rather than institutional or social media channels. Compared to female users, they were less likely to disclose self-harm, family problems, or sexual violence, but more likely to bring up sexuality and LGBTQIA+ topics. Importantly, no gender difference was found for suicidality. Despite differences in some utilization patterns, acceptability outcomes — including reductions in distress, satisfaction, and likelihood of recommending the service — were comparable across genders, suggesting equivalent counselling benefits once engaged.

Digital crisis services like krisenchat hold potential for reducing gender disparities in mental health support. However, targeted strategies to improve visibility, adapt communication styles, and strengthen follow-up pathways are essential to increase engagement and sustained help-seeking among young men.

DRKS00026671.