Adopting or Avoiding? Older Adults’ Ride-Hailing Perceptions and Experiences
Paula Carder, Minju Song

TL;DR
This study explores how older adults perceive ride-hailing services like Uber and Lyft, and what factors influence their willingness to use them.
Contribution
The study introduces a framework linking accessibility factors to older adults’ ride-hailing adoption decisions.
Findings
Older adults’ ride-hailing adoption is influenced by safety, affordability, and app usability.
Participants suggested ways to improve ride-hailing accessibility for older adults and people with disabilities.
Ride-hailing is seen as a complement or substitute to other transportation modes.
Abstract
This qualitative study explored how older adults perceive ride-hailing services and what factors influence their willingness to use them. Informed by the “accessibility framework,” we explored how individual, transport, land-use, temporal, and social-context factors influence older adults’ perceptions of and decisions about adopting services like Lyft and Uber. We conducted semi-structured interviews with 18 older adults (ages 66-83) in the Portland metropolitan region. Participants included 6 men and 12 women; 8 had never used ride-hailing, while 10 had done so at least once. Most identified as non-Hispanic White, with two Korean immigrants and one Chinese American. Interview questions included ride-hailing experiences and thoughts in terms of geographical, physical/psychological, and technological accessibility, as well as their transportation needs and the relationship between…
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Taxonomy
TopicsOlder Adults Driving Studies · Transportation and Mobility Innovations · Human-Automation Interaction and Safety
