Redesigning Nurse–Patient Rounds to Advance Patient-Centered Care in Comprehensive Nursing Service Wards

TL;DR

This study improved patient-centered care in Korean nursing wards by redesigning nurse-patient rounds to better address patient needs and enhance communication.

Contribution

A ward-specific 'Double Happy Rounding Checklist' was developed and implemented to standardize proactive nursing practices and improve patient experience.

Findings

Patient satisfaction increased significantly in areas like attentive listening, prompt response, and clear explanations.

81.2% of nurses endorsed the necessity of the redesigned rounding protocol, showing strong acceptance and engagement.

The intervention led to a safer environment for patients to raise concerns and improved nurse-patient trust.

Abstract

Comprehensive Nursing Service wards in Korea provide 24-hour clinical and daily care by nurses and nurse assistants without family presence, aiming to reduce caregiver burden and ensure equitable care. However, among older patients—many postoperative with high treatment needs—patient experience surveys revealed gaps, including difficulty voicing concerns, limited participation in decisions, and insufficient emotional support. Although a “Happy Rounding” program—routine nurse–patient rounds to proactively identify needs—was in place, nurse surveys indicated inconsistent practice due to lack of standardized criteria, varied interpretations of rounding procedures, and uncertainty about its role in care. This study aimed to develop and evaluate a ward-specific Happy Rounding protocol to enhance proactive nursing and improve patient experience. Through team discussions among nurses, a ward-specific protocol was co-designed into the “Double Happy Rounding Checklist.” To enhance nurse engagement, we introduced ward-wide visual reminders and a patient experience process including bedtime pain checks, clear explanations of procedures and medications, and consistent use of empathic language and active listening. A two-week pilot test with patients and nurses confirmed feasibility, guided refinements, and led to ward-wide adoption. Implementation improved nurse involvement and patient satisfaction. Patients reported that nurses listened more attentively (89.9→96.5), responded more promptly (88.9→97.2), explained procedures more clearly (87.0→97.9), and created a safer environment for raising concerns (80.1→94.3). In addition, 81.2% of nurses endorsed the necessity of Happy Rounding, reflecting strong acceptance. This innovation demonstrates that proactive, standardized rounding can strengthen trust, safeguard patient rights, and advance patient-centered care, with future work needed to sustain and scale its impact.