Financial Protection vs Autonomy, Perspectives from Fraud Victims on A Financial Account Temporary Hold Policy

TL;DR

This study explores how a temporary financial account hold policy affects older fraud victims, balancing financial protection with personal autonomy.

Contribution

The paper provides new insights into the psychosocial and economic impacts of temporary account holds from the perspective of fraud victims.

Findings

More than half of participants appreciated the protective intent of the temporary account hold.

Some participants felt the policy violated their financial autonomy and experienced negative economic effects.

Participants recommended improved communication, transparency, and emotional support from financial institutions.

Abstract

A temporary financial account hold policy, also known as an authorization hold, is a temporary restriction on transferring funds out of a bank or brokerage account. This policy may be utilized as a consumer protection tool to prevent older adult accountholders from elder financial exploitation. Our qualitative study interviewed 12 older fraud victims or their authorized proxies (mean age: 75; mean loss amount: $52,690 ranging from $3500 to $240,000) who experienced a temporary account hold to understand the benefits, costs, and the psychological impact. More than half of the participants showed appreciation and understood the intent of their financial institution(s) to keep them safe from fraud or abuse. However, some perceived the protective temporary hold as infringing on their right to financial self-determination and were upset. A minority of participants faced negative economic impacts, such as credit card companies closing victims’ accounts due to risk concerns, difficulty opening new accounts elsewhere, credit score drops, and inability to access their funds for daily activities. Psychosocial outcomes included feeling anxious, depressed, ashamed, and lonely. Participants recommended more transparency, communication, emotional support, and education. Using thematic analysis, this study will offer victims’ perspectives on the impact of the temporary account hold policy and facilitate a critical discussion on the importance of self-determination in the consumer protection field. Victims’ stories of financial exploitation and their attitudes toward perpetrators will also be discussed.