Bridging the Digital Divide: Developing Tech Support for Rural Veterans to Improve Telehealth Access

TL;DR

This paper discusses a program to help rural Veterans use telehealth by providing in-home tech training from local volunteers.

Contribution

The novel contribution is a volunteer-based in-home training program to bridge the digital divide for rural Veterans.

Findings

In-home volunteer support improves telehealth access for older rural Veterans.

Successful deployment requires local collaboration, resource allocation, and volunteer engagement.

Challenges include volunteer recruitment, training, and ensuring safety and quality control.

Abstract

Telehealth expansion has the potential to improve healthcare accessibility, yet older rural Veterans continue to face a significant digital divide due to factors such as technology skills and comfort, as well as inadequate telehealth infrastructure. This presentation describes the challenges during the pre-implementation phases of developing the Telemedicine and Coaching for Older Adults to Connect in the Home (T-COACH) program. The T-COACH is an in-home volunteer support-based technology training program to facilitate increased telehealth access for older rural Veterans. This program aims to provide tailored education and training to empower Veterans to access their healthcare appointments via telehealth. By integrating face-to-face in-home education delivered by rurally residing trained community-based volunteers, this initiative offers a scalable approach to bridge the Digital Divide for many older Veterans living in rural areas. However, implementation in rural locales presents unique challenges, including recruiting rural volunteers with technical and interpersonal skills, transportation limitations, multi-tiered training, administrative regulations, and ensuring home-based safety and quality control. Our initial findings suggest successful deployment requires collaboration with local organizations, appropriate resource allocation, and strategic volunteer engagement. Future efforts should focus on refining training frameworks, optimizing volunteer recruitment, and securing sustainable funding models to ensure long-term program viability.