Family Caregiver and Clinician Perceptions of Resource Access in Rural Areas

TL;DR

Rural family caregivers and clinicians in the VA system have different views on resource access, leading to gaps in support for older veterans.

Contribution

Highlights a disconnect in perceptions of resource access between rural caregivers and clinicians in the VA system.

Findings

Clinicians assume social workers connect families to services, but caregivers are unaware of many VA programs.

Rural caregivers feel unsupported due to limited awareness and inconsistent outreach.

Improved communication and education could bridge the gap in resource access for caregivers and veterans.

Abstract

Family caregivers and clinicians in the Veterans Health Administration (VHA/VA) play crucial roles in supporting older Veterans, particularly in rural areas where access to resources can be challenging. A qualitative analysis of interviews with 18 rural family caregivers and 10 clinicians highlights a disconnect between these two groups regarding resource access. Thematic analysis revealed that clinicians assume that patients are being provided services through social workers, believing that these professionals effectively connect families to needed services. However, when asked, rural family caregivers report being unaware of many available VA programs and services (e.g., VA Caregiver Support Program, mileage reimbursement), leaving them feeling unsupported and unsure of where to seek help. This gap in knowledge contributes to frustration and missed opportunities for essential support services. The differing perceptions between clinicians and family caregivers highlight systemic barriers in resource navigation for older veterans. While clinicians rely on social workers as a point of contact for connecting families with community services, family caregivers in rural areas may struggle with limited awareness, inconsistent outreach, or difficulty in accessing social support altogether. This disconnect underscores the need for improved communication strategies within the VA system to ensure family caregivers are informed and empowered to access resources. Efforts such as proactive outreach, improved caregiver and clinician education, and clearer roles within care teams could bridge this gap and improve outcomes for both caregivers and the older veterans they support.