Ensuring Success: Mechanisms of Action of Clinical Site Champions

TL;DR

This study identifies key traits of successful clinical champions who help implement healthcare practices for seriously ill Veterans.

Contribution

The paper reveals specific characteristics and contextual factors that distinguish successful clinical champions in healthcare implementation.

Findings

Successful champions were committed and believed in the importance of goals of care conversations.

Successful sites reported high leadership support and engagement.

Champions at successful sites spent more time engaging peers and performing implementation activities.

Abstract

Clinical champions are engaged to implement evidence-based practices in health care settings. Research indicates that the presence of a champion does not ensure project success; therefore, we sought to identify the characteristics of effective clinical champions. In a Department of Veterans Affairs (VA) quality improvement project, we utilized clinical champions to implement a goals of care conversation intervention with seriously ill Veterans in VA home based primary care (HBPC) and community nursing homes (CNHs). During the five-year project, we conducted interviews (N = 99) with clinical champions and leadership at 11 HBPC programs and six VA CNH programs. Guided by the Tailored Implementation in Chronic Diseases framework and Shea’s conceptual model of champion impact, we analyzed interview data to identify champion characteristics and site-level contextual factors that affected achievement of implementation outcomes. We also compared clinical champion characteristics between sites that were successful and not successful in achieving implementation outcomes. Eight HBPC programs (73%) and four CNH programs (67%) were fully successful in achieving implementation outcomes. Successful site champions were committed to serving as champions and believed in the importance of goals of care conversations and documenting Veterans’ life-sustaining treatment preferences. They spent more time engaging peers, providing support, and performing implementation activities. Most successful sites reported high levels of leadership support and engagement. These findings highlight important considerations for identifying and selecting champions that may help guide other implementation programs—including champion belief and commitment to implementing a new intervention, motivation to serve as a champion, and ability to engage peers.