Emotional Profiles and Their Relationship with the Use of Artificial Intelligence in University Students
Raquel Suriá-Martínez, Fernando García-Castillo, Carmen López-Sánchez, José A. García del Castillo

TL;DR
This study explores how emotional intelligence profiles affect university students' use of AI for academic, informational, and emotional support.
Contribution
The study identifies distinct emotional intelligence profiles and their differential impact on AI use in higher education.
Findings
Students with high and balanced emotional intelligence perceive greater AI usefulness for educational and emotional support.
Positive correlations were found between emotional intelligence and AI use across all support types.
Three distinct emotional intelligence profiles were identified through cluster analysis.
Abstract
This study analyzes the relationship between emotional intelligence (EI) profiles and the use of artificial intelligence (AI) among university students, considering its use as an academic, informational, and emotional support resource. It also explores whether there are statistically significant differences between the identified EI profiles and the purposes for which AI is used. Finally, it examines the association between EI and AI use. A total of 352 students from the University of Alicante participated (184 women, 168 men; mean age = 21.4, SD = 2.3). EI was assessed using the TMMS-24 scale (Attention, Clarity, and Emotional Repair). To evaluate AI use, a 12-item ad hoc questionnaire was developed and validated, comprising three dimensions: educational support, informational support, and emotional support. Cluster analysis identified three EI profiles: (1) high and balanced EI, with…
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Taxonomy
TopicsEmotional Intelligence and Performance · AI in Service Interactions · Artificial Intelligence in Healthcare and Education
