# Exploring Staff Perceptions and Experiences in Services Providing Different Levels of Active Support

## TL;DR

This study explores how staff in disability support services perceive their skills and training, and how these relate to the quality of care provided.

## Contribution

The study provides new insights into the disconnect between staff perceptions and actual observed support quality in disability services.

## Key findings

- Staff associate being skilled with experience and training, but training receipt does not correlate with better support quality.
- Staff generally understand policy principles, but their practices often do not align with these ideals.
- Practice leadership is rarely cited as a factor in skilled support delivery.

## Abstract

Outcomes for people with intellectual and developmental disabilities, particularly those with more severe and complex needs, depend on the quality of support they receive from staff. This paper explores staff perspectives on skilled support and relationships with training and experience.

Questionnaires were received from 93 staff working in 28 supported accommodation services in which observations of the quality of support had also been conducted. Staff were asked about experience, training and views on skilled support. Content analysis was used to code written responses. Statistical analysis explored relationships between staff responses, and the quality of support was observed.

Staff perceived improving the quality of life of people they supported as key. All staff considered themselves as being at least partially skilled, with the majority associating being skilled with length of experience and attendance at training. Specific training was rarely mentioned, and receipt of training was not associated with the provision of better quality of support. Practice leadership was rarely mentioned.

In most cases, staff showed awareness of the principles set out in policy, but their reflections did not match observed practice.