# ConnectUp: Co-Designing an Online Social Connection Platform with People with Disabilities and Carers

## TL;DR

This paper describes the co-design of an online platform called ConnectUp to help people with disabilities and carers reduce isolation and increase physical activity through inclusive digital engagement.

## Contribution

The study introduces a co-designed platform prototype that prioritizes disability inclusion and authentic social connections.

## Key findings

- Participants emphasized the need for online platforms that ensure safety and foster genuine inclusion.
- Themes identified include disability inclusion, authentic social connections, and meaningful representation.
- The ConnectUp prototype is being refined for a national rollout to improve wellbeing for people with disabilities and carers.

## Abstract

People with disabilities (PwD) and carers report higher levels of isolation and lower physical activity (PA) participation than the general population. Yet, both PA and social connection are linked to improved health and quality of life. Innovative approaches are needed to address these disparities. This study aimed to (1) explore PwD and carers’ experiences with PA, social connection, and online platforms, and (2) examine their preferences and expectations for online tools supporting these needs. Six workshops (N = 17; 6 PwD, 6 carers, 5 both; aged 20–73 years, M = 52.94, SD = 15.21) involved the co-design of the ConnectUp platform prototype. Data were analyzed using reflective thematic analysis, identifying four key themes: (1) safety and vulnerability online; (2) disability inclusion and creating authentic social connections; (3) physical activity and disability; and (4) meaningful representation of PwD and carers on online platforms. Participants emphasized the need for platforms that foster genuine inclusion, real connections, and support for PA. The co-design process ensured these preferences shaped platform development. The ConnectUp prototype is currently being further co-developed and refined for national rollout, aiming to reduce isolation and promote wellbeing for PwD and carers through inclusive digital engagement.