Medical experience of family members of children in pediatric infusion room: a cross-sectional survey

TL;DR

This study examines how family members of children experience medical care in pediatric infusion rooms and identifies factors that influence their satisfaction.

Contribution

The study identifies key factors influencing family members' medical experience in pediatric infusion rooms using a cross-sectional survey.

Findings

Family members' medical experience scores were significantly associated with factors like age, relationship to the child, and insurance type.

A regression model explained 56.6% of the variance in medical experience scores based on six independent factors.

The study highlights the need for improved clinical management to enhance family members' medical experiences.

Abstract

Enhancing the medical experience of children and their family members constitutes a crucial component of clinical management. This study aims to analyze the current status of the medical experience among family members of children in pediatric infusion rooms, thereby providing evidentiary support for the management of clinical health services.

We included children who received treatment in the pediatric infusion room of our hospital and their family members from February 2025 to May 2025. The questionnaire for family members’ medical experience was used for survey.

A total of 546 family members were included. The mean score for the medical experience of these family members was 3.95 ± 1.07. Correlation analysis demonstrated that several variables were significantly associated with the medical experience scores: age of the family members (r = −0.602), their relationship with the child (r = 0.557), educational level (r = −0.577), the child's age (r = 0.622), the child's birth order (r = 0.584), and the child's type of medical insurance (r = 0.620). Further multivariate linear regression analysis confirmed that these six variables—age of the family member, relationship with the child, educational level, child's age, child's birth order, and child's medical insurance type—were independent influencing factors of the medical experience. The regression model accounted for 56.6% of the variance in the medical experience scores.

The medical experience of family members of children in the observation and infusion department of children's hospitals still needs to be further improved. Medical workers should take appropriate measures against the relevant influencing factors to enhance their medical experience.