Assessing client needs in community veterinary care: a case study from WisCARES

TL;DR

A study at a community veterinary clinic in Wisconsin found that low-income pet owners need more than just veterinary care, including help with pet supplies, grooming, and social services.

Contribution

The study provides a detailed needs assessment from a community veterinary clinic to guide resource allocation in similar programs.

Findings

Clients most frequently reported needing support with pet food, treats, cleaning supplies, and dental care items.

Many clients expressed a need for affordable grooming services and help navigating social services and transportation.

The findings suggest that clients require additional support beyond basic veterinary care to maintain pet health.

Abstract

As community veterinary clinics expand across the United States, there is a growing recognition that services need to be aligned with the specific needs of clients and their companion animals, which may vary from one community to the next. WisCARES Community Clinic, which has served low-income pet owners in Dane County, Wisconsin for over a decade, conducted a comprehensive needs assessment in the summer of 2024 to re-evaluate the support required by its clientele. Through an interviewer-administered survey of 51 clients, conducted either in person or by phone, the study identified key areas for assistance. Clients most frequently reported needing support with pet food, treats, pet cleaning supplies, and dental care items, as well as access to affordable grooming services. In addition, many clients expressed a need for help navigating social services and securing reliable transportation. These findings highlight that clients experiencing poverty require more than basic veterinary care to maintain the health and well-being of their pets. While local contexts vary, this assessment offers valuable insight for other community veterinary programs seeking to allocate limited resources to where they will have the greatest impact.

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