# Experiences of a remote, person-centred intervention in older persons living with frailty - a qualitative study

## TL;DR

This study explores how older people with frailty experience a remote care program combining phone calls and a digital platform.

## Contribution

The study provides insights into the effectiveness of remote, person-centred care for older adults with frailty.

## Key findings

- Participants felt secure due to empathetic phone conversations.
- Many found the digital platform complex to use.
- Remote care improved resource availability and feelings of security.

## Abstract

Globally, healthcare systems are challenged with implementing effective home-based self-management programmes for older persons living with frailty within a proactive, integrated model of remote, person-centred care (PCC).

This study explores the experiences of a remote PCC intervention in older persons living with frailty.

A qualitative inductive conventional content analysis was conducted using semi-structured telephone interviews. The intervention involved older adults who received PCC through a combined approach of telephone calls and a digital platform. Fourteen community-dwelling older people (≥ 75 years, screened as frail) with recent emergency care visits but had not been hospitalised, were included.

Participants felt secure due to the engaging, empathetic and professional-friendly nature of the telephone conversations. In contrast, many informants reported difficulty using the digital platform due to its complexity.

Telephone-based, person-centred remote care enhanced resource availability and promoted feelings of security among older persons living with frailty. However, further development of user-friendly digital tools for older people is still needed.

ClinicalTrial.gov: NCT04416815. Registered 07/06/2021.

The online version contains supplementary material available at 10.1186/s12877-025-06509-0.