# Appointment Density, Message Responsiveness, and Patient Satisfaction

**Authors:** Lisa Rotenstein, Christopher Toretsky, Elaine Khoong, Urmimala Sarkar, Julia Adler-Milstein

PMC · DOI: 10.1001/jamanetworkopen.2025.24973 · 2025-08-04

## TL;DR

This study explores how responsiveness to messages and appointment scheduling affect patient satisfaction.

## Contribution

The study investigates how message responsiveness and appointment density influence patient satisfaction.

## Key findings

- Message-based responsiveness is associated with patient satisfaction.
- Appointment density also impacts patient satisfaction.

## Abstract

This cross-sectional study examines the association of message-based responsiveness and appointment density with patient satisfaction.

## Full-text entities

- **Diseases:** COVID-19 (MESH:D000086382), PMAR (MESH:D000069279)
- **Species:** Homo sapiens (human, species) [taxon 9606]

---
Source: https://tomesphere.com/paper/PMC12322797