# ‘I Think That Is a Big Step From Here to There’: Exploring the Views of Service Providers About Delivering Drug‐ and Alcohol‐Related Health Services to Aboriginal People in Rural New South Wales

## TL;DR

This study explores how health service providers in rural NSW view delivering drug and alcohol services to Aboriginal people and identifies ways to improve these services.

## Contribution

The study provides new insights into the challenges and opportunities for improving culturally appropriate AOD service delivery in rural Aboriginal communities.

## Key findings

- Family and community play a central role in supporting Aboriginal clients in AOD services.
- Inconsistent referral and communication procedures hinder the continuity of care for Aboriginal clients.
- Technology like telehealth and shared clinical records could improve access but must be designed with cultural safety in mind.

## Abstract

The higher rates of alcohol and other drug (AOD)‐related harms in rural compared to metropolitan areas demonstrate the need for consideration of rural AOD health service delivery. We aim to explore the experiences of health service providers around delivering AOD services to Aboriginal and Torres Strait Islander (hereafter, Aboriginal) people in rural New South Wales (NSW) and opportunities to optimise services.

Open‐ended, semi‐structured interviews or written responses were conducted with 18 Aboriginal and non‐Aboriginal service providers at Aboriginal community‐controlled health services, mainstream services or experts who work with Aboriginal people around AOD in rural NSW. Data were thematically analysed, led by an Aboriginal researcher.

Five themes were identified: (i) the role of family and community; (ii) the role of health services (particularly Aboriginal Community Controlled Health Services) in building cultural connections with clients; (iii) inconsistent referral and communication procedures impact the continuity of care; (iv) difficulties hiring, training and retaining Aboriginal workers; and (v) the role of technology in enhancing service access.

Key opportunities to improve the delivery of health service to Aboriginal people in rural NSW include programmes to drive culturally meaningful care, in both Aboriginal and non‐Aboriginal services, systemic changes to increase access to AOD training among Aboriginal workers, and better remuneration. Shared clinical records and telehealth may enhance service delivery by increasing service access and referral processes; however, Aboriginal community leadership and cultural safety are crucial for safe design and delivery.