# Analysis of factors influencing satisfaction with vocational rehabilitation services for young persons with disabilities in Sweden

## TL;DR

This study identifies key factors that influence satisfaction with vocational rehabilitation services for young people with disabilities in Sweden.

## Contribution

The study reveals that person-centeredness, trust in support persons, and perceived job-related help significantly affect user satisfaction.

## Key findings

- Person-centeredness, trust in support persons, and job-related help are significant predictors of satisfaction.
- The ordinal logistic regression model explained 34.3% to 49.9% of the variance in satisfaction.
- Satisfaction is higher when services are person-centered and support persons are trusted.

## Abstract

The purpose of this study is to identify what factors influence user satisfaction with vocational rehabilitation services among service users in a Swedish context.

In a randomized control trial, ordinal logistic regression was applied to a dataset of 631 completed questionnaires about the support provided in three different vocational rehabilitation programmes in Sweden—Supported Employment, Case Management and Regular Vocational Rehabilitation.

The factors Person-centeredness, Trust in Support Persons, and Experience that the activities help with getting a job were significant factors of satisfaction among service users. The ordinal logistic regression model explained between 34.3% and 49.9% of the variance in the material, depending on the pseudo R2-measure used.

Service users who experience vocational support as person-centered, experienced trust in their support persons and that vocational rehabilitation activities help with getting a job are more satisfied with the vocational rehabilitation services than are other service users, independent of the vocational rehabilitation models used. Therefore, a person-centered approach is relevant to include in models’ development and service design of vocational rehabilitation.