Struggling with Fitting in: Clients Mixed Experiences of Receiving Job Support and Getting a Job When Participating in Individual Placement and Support in Norway

TL;DR

This study explores how people with mental illness in Norway experience job support through the IPS program and highlights ways to improve job placement outcomes.

Contribution

The study introduces a new perspective on how employment specialists can better support clients by focusing on work environment assessment and vocational empowerment.

Findings

Clients need employment specialists to help them try diverse jobs and assess work environments.

Strong working alliances between clients, specialists, and employers are crucial for success.

The salutogenic model can help specialists evaluate if workplaces are meaningful and manageable for clients.

Abstract

To explore clients’ experiences of receiving job support from employment specialists (ESs) working with individual placement and support (IPS) in Norway. IPS is developed to help people with severe mental illness (SMI) into competitive employment as an integral component of mental health services.

Using a hermeneutic phenomenological methodology, this study comprises individual semi-structured interviews with ten participants engaged in IPS at two districts psychiatric centers. Data analysis was conducted according to systematic text condensation.

Three themes emerged: (1) ES—a door opener? (2) Striving to sidestep a “spider web” of triggers at and away from work; and (3) Calling for a safer route.

This study highlights the importance of ESs offering IPS clients’ opportunities to try out diverse jobs and focusing more on assessing the work environment in the jobs they place people into. Our findings imply that ESs should spend more time on building a good working alliance with both clients and employers, and pay more attention on understanding individuals’ vocational capacities and support needs at the worksite. The ES training should focus not simply on the technical processes of job development and placement, but more directly on empowering clients to stay focused on their vocational ambitions and prospects. The salutogenic model of health can help ESs to analyze whether clients experience workplaces as meaningful, manageable, and comprehensible.