# Community satisfaction with the process of curative care administered by community health workers in the Boussé and Boussouma health districts in Burkina Faso

## TL;DR

This study examines community satisfaction with curative care provided by health workers in Burkina Faso and identifies factors influencing care quality.

## Contribution

The study identifies specific factors influencing community satisfaction with curative care delivered by health workers in Burkina Faso.

## Key findings

- Households benefit from curative care but sometimes avoid using it first due to fear of wasting time or following health worker advice.
- Factors like ease of contacting health workers, household education level, and health worker courtesy influence care quality.
- Strengthening communication and technical capacities could improve community satisfaction with the care process.

## Abstract

The development of accessible care for communities is a priority in Burkina Faso. To achieve this, the country has developed integrated community management of childhood illnesses following the global agenda, involving trained and institutionalized community health workers and free community care. This study aims to identify factors likely to influence the quality of the process of this community management. We have undertaken to conduct a mixed cross-sectional study with a descriptive and analytical aim. The data were collected in the health districts of Boussé and Boussouma from February 20 to March 30, 2023 (quantitative data) and from January 12–30, 2024 (qualitative data) using a questionnaire and an interview grid, then the data were analyzed with SPSS IBM 25 and Nvivo 14. At the end of this study, households reported benefiting from curative from community health workers, but don’t use it first in some cases for fear of wasting time and also on the advice of these community health workers. Binary logistic regression analysis identified factors influencing the quality of the process of this community care such as the ease of contacting the community health workers, the level of education of households and courtesy of the community health workers during care. In summary, households trust the integrated community management of childhood illnesses. Their satisfaction with this strategy could be improved by strengthening contacts between communities and community health workers and their technical and communication capacities.