Exploring the Impact of Workplace Satisfaction, Leadership, and Career Development on Employee Retention in Hospitals

TL;DR

This study explores how workplace satisfaction, leadership, and career development affect employee retention in a hospital over four years.

Contribution

The study provides longitudinal insights into employee perceptions and identifies specific areas for improvement in hospital management.

Findings

95% of employees understand infection control responsibilities.

Only 41.8% believe the hospital has a structured promotion policy.

Good interpersonal communication exists, with 90.9% reporting positive colleague relationships.

Abstract

Background and objectives

This study examines hospital employees’ perceptions of workplace satisfaction, communication, and professional development, providing insights into key factors affecting job satisfaction, retention, and the overall work environment.

Methods

A longitudinal survey design was employed to assess hospital employees’ perceptions of workplace satisfaction, communication, and professional development at Bihor County Emergency Clinical Hospital. Data were collected over a four-year period (2019-2022) to capture evolving trends in employee attitudes and experiences. The total sample size includes 3,732 participants, who were asked to complete a questionnaire, with data stratified by year and analyzed for statistical significance using p-values.

Results

The survey results reveal strengths in infection control awareness and compliance, with 95% of employees understanding their responsibilities in preventing healthcare-associated infections. Positive interpersonal communication and collaboration were also highlighted, with 90.9% of employees reporting good relationships with colleagues. However, the survey also identified areas for improvement, particularly in career advancement opportunities, with only 41.8% of respondents believing the hospital had a structured promotion policy.

Conclusions

These findings suggest that while the hospital excels in certain aspects, addressing gaps in career development, resource management, leadership responsiveness, and training opportunities is essential for enhancing employee satisfaction, reducing turnover, and improving patient care outcomes. Recommendations include establishing merit-based promotion systems, improving infrastructure, and expanding professional development programs.