# Trauma‐informed health coaching: A practical guide for COVID‐19 and other disease intervention interviews

## TL;DR

This paper introduces a trauma-informed health coaching method for disease investigators to better support clients during public health outreach.

## Contribution

The novel HEAR technique combines trauma-informed care and health coaching for use in disease intervention interviews.

## Key findings

- The HEAR technique (Hear, Express Gratitude, Ask, Respond) helps manage trauma responses during outreach calls.
- Using trauma-informed health coaching improves engagement and outcomes in public health interventions.
- Practical examples and case vignettes demonstrate how to apply the HEAR technique effectively.

## Abstract

For people who have experienced psychological trauma, distressing experiences like being notified of exposure to an infectious disease, may trigger a trauma response, a natural, often unconscious, emotional reaction. Disease investigation specialists (DIS), including contact tracers and case investigators, may encounter clients who exhibit trauma responses during outreach calls. In this paper, we describe a novel approach to these calls that combines two evidence‐based approaches: trauma‐informed care and health coaching. These two approaches are put into practice using the HEAR technique, which uses the four steps of Hear, Express Gratitude, Ask, and Respond, to engage with emotionally triggered clients. We provide a series of case vignettes and practical examples of how disease investigation specialists can use the HEAR technique to support clients who may be experiencing trauma. Equipped with this approach, DIS can better engage with the public around existing and emerging infectious diseases, thereby improving both individual health outcomes and public health more broadly.