Dynamic Nurse Staffing for Better Accompanying Services in Outpatient Departments: Insight from West China Hospital
Wei Wu, Zhoutianqi Yu, Maolin Zhuo, Li Luo, Qingyi Wang
TL;DR
This paper introduces a dynamic nurse staffing model to improve accompanying services for outpatients in large hospitals, using a case study from West China Hospital.
Contribution
The study proposes a novel multi-period planning model for dynamic nurse staffing to optimize accompanying services in outpatient departments.
Findings
The dynamic nurse staffing model improves the value of accompanying services for outpatients.
Coordination between nurses and workers enhances service delivery efficiency.
The model provides actionable insights for managing nurse and worker staffing in large hospitals.
Abstract
Background: Over the past decade, the demand for accompanying services, which can be provided by both professional nurses and unskilled workers in major general hospitals, escalates significantly. Although nurses can provide higher value accompanying services to outpatients, their accompanying service capacity is limited and time-varied, which calls for the optimization of dynamic nurse staffing, an issue rarely addressed in the literature. Objective: To fill the gap, this study proposes a multi-period planning model for dynamically managing the staffing of nurses and workers for better delivering accompanying services in outpatient departments. Method: This model considers the dynamic arrival of various types of outpatients over a planning horizon and the coordination between nurses and workers in providing accompanying services with a goal of maximizing the value of accompanying…
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Taxonomy
TopicsHealthcare Systems and Practices