# Assessing patient satisfaction and healthcare delivery amidst the COVID-19 pandemic: insights from Jammu and Kashmir, India

## TL;DR

This study examines patient satisfaction with healthcare in Jammu and Kashmir during the pandemic, finding high satisfaction levels and identifying factors influencing healthcare experiences.

## Contribution

The study provides region-specific insights into healthcare satisfaction during the pandemic and links socio-demographic factors to health behaviors.

## Key findings

- 70.8% of participants expressed high satisfaction with medical care during the pandemic.
- Significant associations were found between socio-demographic factors and health behaviors like alcohol use and vaccination.
- Most participants reported good communication with doctors and well-equipped facilities.

## Abstract

Amidst the challenges posed by Covid-19, assessing healthcare quality in India is crucial, particularly through patient satisfaction levels.

A cross-sectional survey of 277 participants in Jammu and Kashmir was conducted, utilizing a semi-structured questionnaire and PSQ-18. Data analysis was performed using SPSS (v25) including Chi-Square tests and Descriptive analysis.

Out of 277 participants, 70.8% expressed high satisfaction with medical care. Majority (70%) agreed that doctors explained medical tests well. Additionally, 70% strongly agreed that their doctor’s office was well-equipped. Dissatisfaction factors were notably low. Significant associations were found between age and alcohol use (p = 0.041), gender and alcohol use (p = 0.007), gender and tobacco use (p = 0.032), and education level and vaccination (p = 0.001).

The study highlights high patient satisfaction during the pandemic. Improving accessibility and quality of primary healthcare and community centres is essential to meet patient needs effectively.

The online version contains supplementary material available at 10.1186/s12889-024-18986-w.

This study aims to comprehensively assess patient satisfaction with healthcare services in Jammu & Kashmir during the Covid-19 pandemic. Specifically, the goals of the study are to:

• Evaluate patient satisfaction levels with medical care received during the pandemic, encompassing various aspects such as communication with healthcare providers, access to services, and overall care quality.• Identify factors influencing patient satisfaction and dissatisfaction with healthcare services, including demographic characteristics, healthcare utilization patterns, and perceptions of healthcare delivery.• Investigate the association between socio-demographic factors and health-related behaviors, such as alcohol and tobacco use, vaccination uptake, and healthcare seeking behaviors, to understand their impact on patient satisfaction and healthcare outcomes.

• Evaluate patient satisfaction levels with medical care received during the pandemic, encompassing various aspects such as communication with healthcare providers, access to services, and overall care quality.

• Identify factors influencing patient satisfaction and dissatisfaction with healthcare services, including demographic characteristics, healthcare utilization patterns, and perceptions of healthcare delivery.

• Investigate the association between socio-demographic factors and health-related behaviors, such as alcohol and tobacco use, vaccination uptake, and healthcare seeking behaviors, to understand their impact on patient satisfaction and healthcare outcomes.

The online version contains supplementary material available at 10.1186/s12889-024-18986-w.