The experience of surgical cancer patients during the COVID-19 pandemic at a large cancer centre in London

TL;DR

This study explores the experiences of cancer patients who had surgery during the early stages of the COVID-19 pandemic at a major London hospital.

Contribution

The study provides insights into how cancer patients perceived safety protocols and communication changes during the pandemic.

Findings

Patients reported a generally positive experience despite pandemic challenges.

Effective communication and safety protocols were key to maintaining patient satisfaction.

There were minimal disruptions to planned surgeries and ongoing care.

Abstract

The COVID-19 pandemic has had an enormous impact on the experiences of patients across all health disciplines, especially those of cancer patients. The study aimed to understand the experiences of cancer patients who underwent surgery during the first two waves of the pandemic at Guy’s Cancer Centre, which is a large tertiary cancer centre in London.

A mixed-methods approach was adopted for this study. Firstly, a survey was co-designed by the research team and a patient study group. Patients who underwent surgery during the COVID-19 pandemic were invited to take part in this survey. Results were analysed descriptively. Three discussion groups were then conducted to focus on the main themes from the survey findings: communication, COVID-19 risk management and overall experience. These discussion groups were transcribed verbatim and underwent a thematic analysis using the NVivo software package.

Out of 1657 patients invited, a total of 250 (15%) participants took part in the survey with a mean age of 66 (SD 12.8) and 52% females. The sample was representative of a wide range of tumour sites and was reflective of those invited to take part. Overall, the experience of the cancer patients was positive. They felt that the safety protocols implemented at the hospital were effective. Communication was considered key, and patients were receptive to a change in the mode of communication from in-person to virtual.

Despite the immense challenges faced by our Cancer Centre, patients undergoing surgery during the first two waves of the COVID-19 pandemic had a generally positive experience with minimal disruptions to their planned surgery and ongoing care. Together with the COVID-19 safety precautions, effective communication between the clinical teams and the patients helped the overall patient experience during their surgical treatment.

The online version contains supplementary material available at 10.1007/s00520-024-08528-w.

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