Interruptions in a dental setting and evaluating the efficacy of an intervention: A pilot study
Carsten Ziegler, Pratik J. Parikh, Naveed Sadiq, Naveed Sadiq, Naveed Sadiq
TL;DR
A pilot study shows that a switchable 'Do Not Enter' sign in a dental clinic can reduce interruptions, improving provider satisfaction and processing times.
Contribution
The study introduces and evaluates a practical intervention to reduce interruptions in dental settings.
Findings
Interruptions dropped by 72.5% after implementing a switchable 'Do Not Enter' sign.
Provider satisfaction and perceived workload improved following the intervention.
Short interruptions (<1 min) decreased by 86% after the intervention.
Abstract
Interruptions during dental treatment are frequent, and often impact provider satisfaction and processing times We investigate the source and duration of such interruptions at a German dental clinic. A pre-post approach was adopted at this dental clinic. This included direct observations of 3 dentists and 3 dental hygienists, and a survey of providers. Following that, an intervention (switchable ‘Do Not Enter’ sign) was chosen, and a pilot study was conducted to evaluate if the chosen intervention can reduce processing time and improve provider satisfaction. Additional observations and surveys were performed afterwards. Pre-intervention data indicated that interruptions have the highest negative impact on provider satisfaction at this clinic as well as on processing time during longer and more complex treatments, where a minor error due to an interruption could lead to rework of 30…
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Taxonomy
TopicsPersonal Information Management and User Behavior · Healthcare Technology and Patient Monitoring · Patient Safety and Medication Errors