Understanding Perspectives of Patients, Caregivers and Clinicians towards Emerging Collaborative-decision Making Technologies

TL;DR

This study explores how patients, caregivers, and clinicians perceive emerging collaborative decision-making technologies in pediatrics, emphasizing trust as key to effective adoption.

Contribution

It provides qualitative insights into user perceptions and highlights the importance of trust-building strategies for technology acceptance in healthcare decision-making.

Findings

Differences in opinions among patients, caregivers, and clinicians.

Acceptance of technology is linked to trust levels.

Design strategies should focus on building trust to facilitate collaboration.

Abstract

In pediatrics, patients, caregivers, and clinicians share responsibility for health decisions, but limited collaboration can undermine outcomes. We conducted a qualitative study examining decision-makers perceptions toward collaborative decision-making technologies, including interactive dashboards, VR simulators, and AI voice assistants. Findings reveal differences in user opinions across groups and indicate technology acceptance is linked to users trust of these technologies. Technology developers and researchers need to explore design and implementation strategies that build and facilitate trust or appropriate distrust between users and these novel technologies before these tools can effectively support collaborative decision-making.