SVOM Science User Support Services at Chinese Science Center

TL;DR

The paper describes the organization, software architecture, and initial operational performance of the SVOM Science User Support Services at the Chinese Science Center, aimed at supporting gamma-ray burst research.

Contribution

It provides a detailed overview of the SUSS software tools, organizational structure, and initial performance evaluation for SVOM's scientific operations support.

Findings

SUSS software effectively automates key workflows.

User support services improved operational coordination.

Initial evaluation shows positive impact on user requirements fulfillment.

Abstract

The Chinese-French SVOM (Space-based Multi-band Astronomical Variable Objects Monitor) mission is dedicated to the study of gamma-ray bursts (GRBs) from the distant universe. A key component of the SVOM Chinese Ground Segment, the Science User Support Services (SUSS) provides comprehensive support for the mission's scientific operations. SUSS consists of two integral pillars: a suite of specialized software tools that automate key workflows, and a dedicated User Support Team that delivers expert-led, human services. These human-delivered services include operational coordination across telescope networks, direct technical assistance to astronomers, user training, and proactive problem-solving throughout the observation lifecycle. This paper focuses on the organization of SVOM scientific operations and the role of SUSS in facilitating these tasks. We provide a detailed description of the SUSS software architecture and its functionalities, encompassing the General Platform, the Burst Advocate (BA) support tools for GRB counterpart identification, the Target of Opportunity (ToO) support tools, and the General Program (GP) support tools. The structure and services provided by the user support team at the Chinese Science Center (CSC) are also elaborated. Furthermore, we evaluate the performance of SUSS during its first operational year, assessing its effectiveness in fulfilling user requirements. The evaluation offers valuable insights to guide future user support strategies and software enhancements, ultimately enabling better service for the SVOM scientific community.