Dialogue Agents that Share Family Information to Strengthen Grandparent-Grandchild Relationships
Seiya Mitsuno, Midori Ban, Hiroshi Ishiguro, Yuichiro Yoshikawa

Abstract
Social isolation among older adults has become a critical concern, as reduced opportunities for conversation and weakened family relationships negatively affect mental health. This study proposes a dialogue agent that supports older adults by fostering both a relationship with the agent and a relationship with their grandchild through sharing everyday information. The agent operates on a chatbot platform and engages in daily conversations with older adults and their grandchildren, exchanging information gathered from each party to enhance conversational engagement and social connection. We conducted a ten-day empirical experiment with 52 grandparent-grandchild pairs. The results suggest that older adults became more willing to interact with the proposed agent, which shared information about their grandchildren, and that the psychological connection between grandparents and grandchildren…
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