Rank, Don't Generate: Statement-level Ranking for Explainable Recommendation

TL;DR

This paper proposes a statement-level ranking approach for explainable recommendation systems, addressing evaluation challenges and introducing a new benchmark called StaR.

Contribution

It formalizes explainable recommendation as a ranking problem, develops an extraction and clustering pipeline, and introduces StaR benchmark for evaluation.

Findings

Popularity baselines perform well in global ranking.

State-of-the-art models excel in item-level ranking.

Limitations in personalized explanation ranking are identified.

Abstract

Textual explanations, generated with large language models (LLMs), are increasingly used to justify recommendations. Yet, evaluating these explanations remains a critical challenge. We advocate a shift in objective: rank, don't generate. We formalize explainable recommendation as a statement-level ranking problem, where systems rank candidate explanatory statements derived from reviews and return the top-k as explanation. This formulation mitigates hallucination by construction and enables fine-grained factual analysis. It also models factor importance through relevance scores and supports standardized, reproducible evaluation with established ranking metrics. Meaningful assessment, however, requires each statement to be explanatory (item facts affecting user experience), atomic (one opinion about one aspect), and unique (paraphrases consolidated), which is challenging to obtain from noisy reviews. We address this with (i) an LLM-based extraction pipeline producing explanatory and atomic statements, and (ii) a scalable, semantic clustering method consolidating paraphrases to enforce uniqueness. Building on this pipeline, we introduce StaR, a benchmark for statement ranking in explainable recommendation, constructed from four Amazon Reviews 2014 product categories. We evaluate popularity-based baselines and state-of-the-art models under global-level (all statements) and item-level (target item statements) ranking. Popularity baselines are competitive in global-level ranking but outperform state-of-the-art models on average in item-level ranking, exposing critical limitations in personalized explanation ranking.