"I Might be Using His... But It is Also Mine!": Ownership and Control in Accounts Designed for Sharing

TL;DR

This paper investigates ownership perceptions and sharing practices in streaming platform accounts, revealing complexities and conflicts in ownership dynamics, and offers design recommendations to address these issues.

Contribution

It identifies distinct sharing practices and ownership types in streaming accounts, and proposes design solutions to mitigate conflicts arising from ownership perceptions.

Findings

Sharing practices include Casual and Cost-splitting.

Ownership perceptions vary between Primary and Dual ownership.

Conflicts occur when sharing agreements break down.

Abstract

A user's ownership perception of virtual objects, such as cloud files, is generally uncertain. Is this valid for streaming platforms featuring accounts designed for sharing (DS)? We observe sharing practices within DS accounts of streaming platforms and identify their ownership characteristics and unexpected complications through two mixed-method studies. Casual and Cost-splitting are the two sharing practices identified. The owner is the sole payer for the account in the former, whereas profile holders split the cost in the latter. We distinguish two types of ownership in each practice -- Primary and Dual. In Primary ownership, the account owner has the power to allow others to use the account; in Dual ownership, Primary ownership appears in conjunction with joint ownership, notably displaying asymmetric ownership perceptions among users. Conflicts arise when the sharing agreements collapse. Therefore, we propose design recommendations that bridge ownership differences based on sharing practices of DS accounts.