XInsight: Integrative Stage-Consistent Psychological Counseling Support Agents for Digital Well-Being
Fei Wang, Jiangnan Yang, Junjie Chen, Yuxin Liu, Kun Li, Yanyan Wei, Dan Guo, Meng Wang

TL;DR
XInsight introduces a multi-agent framework for psychological counseling on web platforms, aligning with classical therapy stages and improving interpretability, integration, and assessment for digital well-being support.
Contribution
It presents a novel multi-agent system aligned with therapy stages, incorporating structured workflows, adaptive routing, and evaluation protocols for web-based psychological support.
Findings
Enhanced therapy-stage alignment and multi-therapy integration.
Improved interpretability and continuity in counseling interactions.
Effective evaluation using the XInsight-Bench with clinical scales.
Abstract
Web-based platforms are becoming a primary channel for psychological support, yet most LLM-driven chatbots remain opaque, single-stage, and weakly grounded in established therapeutic practice, limiting their usefulness for web applications that promote digital well-being. To address this gap, we present \textbf{XInsight}, a counseling-inspired multi-agent framework that models psychological support as a stage-consistent workflow aligned with the classical \textit{Exploration-Insight-Action} paradigm. Building on structured client representations, XInsight orchestrates specialized agents under a unified \textit{Reason-Intervene-Reflect} cycle: an Exploration agent organizes background and concerns into a structured Case Conceptualization Form, a Routing agent performs Adaptive Therapeutic Routing (ATR) across SFBT, CBT, and MBCT, a unified Therapeutic agent executes school-consistent…
Peer Reviews
No public reviews on file for this paper yet. If you reviewed it on a platform where reviews are public (OpenReview, ICLR, NeurIPS, ICML), you can paste yours below so the community can read it here.
Videos
No videos yet. Explain this paper in a talk, walkthrough, or lecture? Add one.
Taxonomy
TopicsDigital Mental Health Interventions · AI in Service Interactions · Mental Health via Writing
