Using LibCal Seats to Better Serve Students

TL;DR

This paper discusses the implementation and assessment of the LibCal Seats booking system at the University of Liège, highlighting its impact on managing library occupancy, user satisfaction, and areas for improvement during the pandemic.

Contribution

It presents a case study of deploying a seat booking system in a university library to improve space management and user experience during COVID-19.

Findings

Students appreciated reduced stress and fair access to seats.

Issues with unoccupied reservations and complex booking process were identified.

The system contributed to better organization and accessibility of library spaces.

Abstract

This chapter examines the evolution of library services at the University of Li\`ege (ULi\`ege), with a focus on the implementation and assessment of the LibCal Seats booking module. Introduced in September 2020 in response to the COVID-19 pandemic, this system was designed to manage occupancy and maintain social distancing. While initially a temporary measure, the seat booking service remains in use during peak periods. Drawing on survey data from 2022 and 2023, the chapter analyses user perceptions of the system. Results indicate strong student appreciation, particularly regarding stress reduction and equitable access to study spaces. Despite overall satisfaction, issues such as unoccupied reserved seats and an unnecessarily complex booking process emerged, leading to targeted improvements. This chapter highlights the importance of responsive, user-centred services in academic libraries. The adoption of the booking system helped address challenges such as overcrowding and "seat hogging," ultimately contributing to a more organised and accessible environment. The case study illustrates how technology can enhance library service delivery, offering insights for institutions seeking to optimise space management. The continued evaluation of the system reflects a broader commitment to adapting services in alignment with user needs and institutional priorities.