Advancing credit mobility through stakeholder-informed AI design and adoption

TL;DR

This paper presents an AI-based approach to improve credit transfer between colleges by incorporating stakeholder feedback, resulting in significantly increased opportunities for student mobility and streamlined articulation processes.

Contribution

It introduces a supervised alignment method that reduces biases and improves accuracy in course articulation predictions, informed by stakeholder insights.

Findings

5.5-fold improvement in articulation prediction accuracy

Projected 12-fold increase in valid credit transfer opportunities

Stakeholder-informed AI design enhances institutional decision-making

Abstract

Transferring from a 2-year to a 4-year college is crucial for socioeconomic mobility, yet students often face challenges ensuring their credits are fully recognized, leading to delays in their academic progress and unexpected costs. Determining whether courses at different institutions are equivalent (i.e., articulation) is essential for successful credit transfer, as it minimizes unused credits and increases the likelihood of bachelor's degree completion. However, establishing articulation agreements remains time- and resource-intensive, as all candidate articulations are reviewed manually. Although recent efforts have explored the use of artificial intelligence to support this work, its use in articulation practice remains limited. Given these challenges and the need for scalable support, this study applies artificial intelligence to suggest articulations between institutions in collaboration with the State University of New York system, one of the largest systems of higher education in the US. To develop our methodology, we first surveyed articulation staff and faculty to assess adoption rates of baseline algorithmic recommendations and gather feedback on perceptions and concerns about these recommendations. Building on these insights, we developed a supervised alignment method that addresses superficial matching and institutional biases in catalog descriptions, achieving a 5.5-fold improvement in accuracy over previous methods. Based on articulation predictions of this method and a 61% average surveyed adoption rate among faculty and staff, these findings project a 12-fold increase in valid credit mobility opportunities that would otherwise remain unrealized. This study suggests that stakeholder-informed design of AI in higher education administration can expand student credit mobility and help reshape current institutional decision-making in course articulation.