Can AI Chatbots Provide Coaching in Engineering? Beyond Information Processing Toward Mastery

TL;DR

This paper investigates whether AI chatbots can effectively serve as coaching tools in engineering education, emphasizing mastery development over mere information delivery, and highlights the limitations and potential of AI-human collaboration.

Contribution

It introduces a multiplex coaching framework integrating human wisdom with AI, based on empirical research on AI's role and boundaries in engineering mentorship.

Findings

AI accepted for technical problem solving (mean=3.84/5)

Skepticism about AI's capacity for moral and emotional judgment

Faculty express higher concern over risks and privacy issues

Abstract

Engineering education faces a double disruption: traditional apprenticeship models that cultivated judgment and tacit skill are eroding, just as generative AI emerges as an informal coaching partner. This convergence rekindles long-standing questions in the philosophy of AI and cognition about the limits of computation, the nature of embodied rationality, and the distinction between information processing and wisdom. Building on this rich intellectual tradition, this paper examines whether AI chatbots can provide coaching that fosters mastery rather than merely delivering information. We synthesize critical perspectives from decades of scholarship on expertise, tacit knowledge, and human-machine interaction, situating them within the context of contemporary AI-driven education. Empirically, we report findings from a mixed-methods study (N = 75 students, N = 7 faculty) exploring the use of a coaching chatbot in engineering education. Results reveal a consistent boundary: participants accept AI for technical problem solving (convergent tasks; M = 3.84 on a 1-5 Likert scale) but remain skeptical of its capacity for moral, emotional, and contextual judgment (divergent tasks). Faculty express stronger concerns over risk (M = 4.71 vs. M = 4.14, p = 0.003), and privacy emerges as a key requirement, with 64-71 percent of participants demanding strict confidentiality. Our findings suggest that while generative AI can democratize access to cognitive and procedural support, it cannot replicate the embodied, value-laden dimensions of human mentorship. We propose a multiplex coaching framework that integrates human wisdom within expert-in-the-loop models, preserving the depth of apprenticeship while leveraging AI scalability to enrich the next generation of engineering education.