Multi-Modal Machine Learning for Early Trust Prediction in Human-AI Interaction Using Face Image and GSR Bio Signals

TL;DR

This paper introduces a multi-modal machine learning framework combining facial images and GSR signals to predict human trust in AI systems early during decision-making, with significant improvements in accuracy and robustness.

Contribution

It presents a novel multimodal approach using facial and physiological data for early trust prediction in human-AI interaction, enhancing real-time adaptive AI systems.

Findings

Multimodal approach outperforms unimodal models in trust prediction.

Achieved 83% accuracy in early trust detection.

Bio signals serve as effective real-time trust markers.

Abstract

Predicting human trust in AI systems is crucial for safe integration of AI-based decision support tools, especially in healthcare. This study proposes a multi-modal machine learning framework that combines image and galvanic skin response (GSR) data to predict early user trust in AI- or human-generated recommendations in a simulated ADHD mHealth context. Facial video data were processed using OpenCV for frame extraction and transferred learning with a pre-trained transformer model to derive emotional features. Concurrently, GSR signals were decomposed into tonic and phasic components to capture physiological arousal patterns. Two temporal windows were defined for trust prediction: the Early Detection Window (6 to 3 seconds before decision-making) and the Proximal Detection Window (3 to 0 seconds before decision-making). For each window, trust prediction was conducted separately using image-based, GSR-based, and multimodal (image + GSR) features. Each modality was analyzed using machine learning algorithms, and the top-performing unimodal models were integrated through a multimodal stacking ensemble for final prediction. Experimental results showed that combining facial and physiological cues significantly improved prediction performance. The multimodal stacking framework achieved an accuracy of 0.83, F1-score of 0.88, and ROC-AUC of 0.87 in the Early Detection Window, and an accuracy of 0.75, F1-score of 0.82, and ROC-AUC of 0.66 in the Proximal Detection Window. These results demonstrate the potential of bio signals as real-time, objective markers of user trust, enabling adaptive AI systems that dynamically adjust their responses to maintain calibrated trust which is a critical capability in mental health applications where mis-calibrated trust can affect diagnostic and treatment outcomes.