JobSphere: An AI-Powered Multilingual Career Copilot for Government Employment Platforms

TL;DR

JobSphere is an AI-powered, multilingual career assistant for government employment platforms that improves accessibility, reduces costs, and offers personalized job support through innovative features like voice interaction and resume parsing.

Contribution

The paper introduces JobSphere, a novel multilingual AI assistant for government employment services, utilizing RAG architecture, 4-bit quantization, and new features like voice interaction and embed-based recommendations.

Findings

Achieves 68% precision@10 in job recommendations

Reduces deployment costs by 89% using 4-bit quantization

Attains 94% factual accuracy and high user satisfaction

Abstract

Users of government employment websites commonly face engagement and accessibility challenges linked to navigational complexity, a dearth of language options, and a lack of personalized support. This paper introduces JobSphere, an AI-powered career assistant that is redefining the employment platform in Punjab called PGRKAM. JobSphere employs Retrieval-Augmented Generation (RAG) architecture, and it is multilingual, available in English, Hindi and Punjabi. JobSphere technique uses 4-bit quantization, allowing the platform to deploy on consumer-grade GPUs (i.e., NVIDIA RTX 3050 4GB), making the implementation 89% cheaper than that of cloud-based systems. Key innovations include voice-enabled interaction with the assistant, automated mock tests, resume parsing with skills recognition, and embed-based job recommendation that achieves a precision@10 score of 68%. An evaluation of JobSphere's implementation reveals 94% factual accuracy, a median response time of 1.8 seconds, and a System Usability Scale score of 78.5/100, a 50% improvement compared to the baseline PGRKAM platform context. In conclusion, JobSphere effectively fills significant accessibility gaps for Punjab/Hindi-speaking users in rural locations, while also affirming the users access to trusted job content provided by government agencies.