Design, Results and Industry Implications of the World's First Insurance Large Language Model Evaluation Benchmark

TL;DR

This paper introduces CUFEInse v1.0, a comprehensive evaluation benchmark for insurance-focused large language models, assessing their knowledge, industry understanding, safety, and logical reasoning, with implications for academia and industry.

Contribution

It presents the first systematic, multi-dimensional evaluation framework for insurance LLMs, filling a critical gap in professional benchmarks and guiding model development in vertical domains.

Findings

General-purpose models show weak actuarial and compliance skills.

Domain-specific training improves insurance scenario performance.

Current models struggle with professional reasoning and compliance tasks.

Abstract

This paper comprehensively elaborates on the construction methodology, multi-dimensional evaluation system, and underlying design philosophy of CUFEInse v1.0. Adhering to the principles of "quantitative-oriented, expert-driven, and multi-validation," the benchmark establishes an evaluation framework covering 5 core dimensions, 54 sub-indicators, and 14,430 high-quality questions, encompassing insurance theoretical knowledge, industry understanding, safety and compliance, intelligent agent application, and logical rigor. Based on this benchmark, a comprehensive evaluation was conducted on 11 mainstream large language models. The evaluation results reveal that general-purpose models suffer from common bottlenecks such as weak actuarial capabilities and inadequate compliance adaptation. High-quality domain-specific training demonstrates significant advantages in insurance vertical scenarios but exhibits shortcomings in business adaptation and compliance. The evaluation also accurately identifies the common bottlenecks of current large models in professional scenarios such as insurance actuarial, underwriting and claim settlement reasoning, and compliant marketing copywriting. The establishment of CUFEInse not only fills the gap in professional evaluation benchmarks for the insurance field, providing academia and industry with a professional, systematic, and authoritative evaluation tool, but also its construction concept and methodology offer important references for the evaluation paradigm of large models in vertical fields, serving as an authoritative reference for academic model optimization and industrial model selection. Finally, the paper looks forward to the future iteration direction of the evaluation benchmark and the core development direction of "domain adaptation + reasoning enhancement" for insurance large models.