Graph Neural Networks for User Satisfaction Classification in Human-Computer Interaction

TL;DR

This paper introduces a graph neural network framework for classifying user satisfaction in human-computer interaction, effectively capturing complex relationships and features to improve prediction accuracy and robustness.

Contribution

It presents a novel GNN-based approach that models interaction data as graphs, enhancing satisfaction classification in dynamic, multi-source environments.

Findings

Outperforms baseline models in accuracy, F1-Score, AUC, and Precision.

Effectively captures complex interaction semantics and dependencies.

Demonstrates robustness and adaptability in heterogeneous environments.

Abstract

This study focuses on the problem of user satisfaction classification and proposes a framework based on graph neural networks to address the limitations of traditional methods in handling complex interaction relationships and multidimensional features. User behaviors, interface elements, and their potential connections are abstracted into a graph structure, and joint modeling of nodes and edges is used to capture semantics and dependencies in the interaction process. Graph convolution and attention mechanisms are introduced to fuse local features and global context, and global pooling with a classification layer is applied to achieve automated satisfaction classification. The method extracts deep patterns from structured data and improves adaptability and robustness in multi-source heterogeneous and dynamic environments. To verify effectiveness, a public user satisfaction survey dataset from Kaggle is used, and results are compared with multiple baseline models across several performance metrics. Experiments show that the method outperforms existing approaches in accuracy, F1-Score, AUC, and Precision, demonstrating the advantage of graph-based modeling in satisfaction prediction tasks. The study not only enriches the theoretical framework of user modeling but also highlights its practical value in optimizing human-computer interaction experience.