SimViews: An Interactive Multi-Agent System Simulating Visitor-to-Visitor Conversational Patterns to Present Diverse Perspectives of Artifacts in Virtual Museums

TL;DR

SimViews is an interactive multi-agent system that uses AI-powered virtual visitors to simulate conversations, presenting diverse perspectives on artifacts in virtual museums and improving visitor engagement and understanding.

Contribution

This paper introduces SimViews, a novel multi-agent system that simulates visitor interactions to effectively showcase multiple viewpoints in virtual museums.

Findings

SimViews enhances understanding of diverse perspectives.

Participants showed increased engagement with SimViews.

The system successfully simulates visitor conversations.

Abstract

Offering diverse perspectives on a museum artifact can deepen visitors' understanding and help avoid the cognitive limitations of a single narrative, ultimately enhancing their overall experience. Physical museums promote diversity through visitor interactions. However, it remains a challenge to present multiple voices appropriately while attracting and sustaining a visitor's attention in the virtual museum. Inspired by recent studies that show the effectiveness of LLM-powered multi-agents in presenting different opinions about an event, we propose SimViews, an interactive multi-agent system that simulates visitor-to-visitor conversational patterns to promote the presentation of diverse perspectives. The system employs LLM-powered multi-agents that simulate virtual visitors with different professional identities, providing diverse interpretations of artifacts. Additionally, we constructed 4 conversational patterns between users and agents to simulate visitor interactions. We conducted a within-subject study with 20 participants, comparing SimViews to a traditional single-agent condition. Our results show that SimViews effectively facilitates the presentation of diverse perspectives through conversations, enhancing participants' understanding of viewpoints and engagement within the virtual museum.