Score Before You Speak: Improving Persona Consistency in Dialogue Generation using Response Quality Scores
Arpita Saggar, Jonathan C. Darling, Vania Dimitrova, Duygu Sarikaya, David C. Hogg

TL;DR
This paper introduces the SBS framework that improves persona consistency in dialogue generation by training models to associate responses with quality scores, enhancing performance across large language models.
Contribution
The paper presents a novel unified training approach that incorporates response quality scores, improving persona fidelity in dialogue generation models.
Findings
SBS outperforms previous methods on benchmark datasets.
Score-conditioned training enhances persona consistency.
Including scores in prompts is more effective than traditional training.
Abstract
Persona-based dialogue generation is an important milestone towards building conversational artificial intelligence. Despite the ever-improving capabilities of large language models (LLMs), effectively integrating persona fidelity in conversations remains challenging due to the limited diversity in existing dialogue data. We propose a novel framework SBS (Score-Before-Speaking), which outperforms previous methods and yields improvements for both million and billion-parameter models. Unlike previous methods, SBS unifies the learning of responses and their relative quality into a single step. The key innovation is to train a dialogue model to correlate augmented responses with a quality score during training and then leverage this knowledge at inference. We use noun-based substitution for augmentation and semantic similarity-based scores as a proxy for response quality. Through extensive…
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Taxonomy
TopicsPersona Design and Applications · Topic Modeling · AI in Service Interactions
